FAQs
Getting started
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No you do not need any special equipment. Any participant can dial in to the conference call using a normal land line or mobile phone. For the web sharing facility you and your participants obviously will need access to the internet.
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You can utilize our free web sharing application for up to 5 participants. Read more.
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You will find the sound quality to be reliable and good – without the statics you might be used to. The quality of the call can further be enhanced by 'muting' participants that have background noise. The call host can do this in the web control panel.
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We offer three levels of service: Ready to Go, Professional and Premium. Read more.
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Our Ready to Go service is available 24/7 without any contract. Just follow the steps on the home page. Professional and Premium customers need to go through a simple registration and contract process that will not take much time.
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You can have an instant conference 24/7. Call hosts distribute their dial-in number and PIN for people to dial-in and join their conference.
PINs, passwords and access
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No, we like to keep your dial in numbers the same so you can use them time and again. The pin codes do not change unless you ask us to.
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Yes, participants can enter and leave at any time with the right telephone number and PIN code.
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No.
You can have up to 250 participants on the call without having to book with us in advance. We regularly cater for much larger audiences of up to 1500 and would be happy to do so for you. Just contact us
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No.
We do not have these t ype of limits. Use the services for as long and as often as you like!
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Yes, you can dial into a conference from abroad, using our special rates. Read more.
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Your PIN number allows you to dial into your own conference facility. You share your PIN number and the dail in telephone number with the people you invite to the call. Your unique PIN is issued to you when you register and confirmed in an email to you.
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The PIN code is used to access your/a conference call. The password is issued to the host and provides access to the web control panel and account information.
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No we do not apply any of these limits.
Making the most of our services
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Yes, Professional and Premium customers can. Read more.
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Yes, we provide free recording and replay of our recordings for up to 30 days. Read more.
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For our Professional and Premium customers we can provide this recording service in line with FSA guidelines. Please contact us.
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You can utilize our free web sharing application for up to 20 participants. Read more.
Costs of using yourconference.com
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We do not charge for the use of our conference call facility: yourconference.com is a free conference calling service.
The cost to the host and participants will be the cost of their telephone call, typically 5 pence per minute (4.3 p/min excl VAT) from a UK landline.
Cost of calls for mobile phones may vary depending on the network provider. International call charges are no more than the cost of the call itself. Read more.
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We provide a best in class package of free services as part of our Ready to Go package.
For the additional services offered to Professional or Premium customers we do charge a small monthly fee, Read more.
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yourconference.com makes money in the form of a small fee from our phone providers for each call made.
For the personalisation and other services offered to Professional and Premium customers we charge a fee.
Security and Privacy
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Yes.
To illustrate this there are different levels of security. In order to enter a conference call participants need to be given the dial in number and unique PIN code that were only issued to you as the host. You can see who is attending in your web control panel and delete people from the call.
There is an option to lock up the conference call and to do a roll call of the participants.
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No.
We will never sell or share your email address or other personal information with anyone unless required for the provision of the service you subscribe to. Read more.
